Return & Exchange Policy

We promise to try our best to provide satisfying service and shopping experience to our customers, all our products are strictly inspected and tested before ship. In case there is any problem with our products, please send us the pictures or videos for specialize technical support.

You can contact us by the following ways:
E-mail: [email protected]
Tel./WhatsApp:+852-5320 2672

For all non-warranty (Replacement parts only.Original parts are of no return) returns follow instructions.

Time Limited

If your order arrives, you may return it for a refund or exchange it within 30 days under these situations below:

    1. The products you received are not what exactly you want
    2. You are not satisfied with the order
    3. Incorrect products
    4. Damaged products
    5. Not received

Acceptance of Returns

Any return or exchange request needs to be made within 30 calendar days since you received the item;
To be eligible for a return or exchange, please make sure that: to start a return, you need to contact us first. Return parts must be new, unused, and in its original packaging.

Unfortunately, we cannot accept returns on any of the following:

    1. Items more than 30 days from the date of sale
    2. Electrical parts (if package is opened)
    3. Special order items or engines Items not in its original condition (showing indications of being installed or used)
    4. Damaged items
    5. Kits that have been opened (carburetor repair kits, gasket kits, starter repair kits, etc.)

Return or Exchange Process

    1. Contact us via email and describe your problem of the order. You’d better directly send us the information including your order number, your name, invoice number and your request for a quick confirmation.
    2. We will send you the return address after confirmation and wait for the returned products.
    3.  After we receive the products and make sure there is no problem of them, we will resend the order or make a refund.
    4. If a refund is required, it will be issued within 5 business days of our approval, and you will usually receive your refund within 5 to10 business days.

If you need a return or exchange, please contact:
After-Sales Service Team
Tel: +852-5320 2672
Email: [email protected]

US Office Address: 309 Pine St, Reno, NV 89501, USA
China Office Address: ROOM 101, LANE 5, LIANXI ,HUANCUN RD, QIANJIN ST, TIANHE DISTRICT, GUANGZHOU CITY, GUANGDONG, CHINA

(Before return, please get return authorization from us by email, unauthorized return will be rejected.)

ATTENTIONS:

Under the rare circumstance that the item is defective or arrived damaged due to long-distance shipment, please keep the pictures or videos to support your claim.

If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item.